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It's important that we're not only surmising what our customers want and expect from us but deriving this information firsthand....
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It's important that we're not only surmising what our customers want and expect from us but deriving this information firsthand. So, we've spent a lot of time with our customers and distilling our insights from those conversations into a core set of customer experience principles that we consistently apply at every step of our design and development process. We've learned customers have four key expectations — they want us to know them, value them, make it easy for them and protect them.
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